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Review Requests

WolfPack's Review Request Service Automatically Sends Review Requests To Your Customers Via Email And SMS After Each Job Is Completed.

Review Request Portal Walkthrough

How It Works

Review Request is a standalone service powered by the WolfPack Customer Portal. Once enabled, the system automatically sends your customers a review request after their appointment, with no manual effort from your team.

  1. Request Sent: Each review request sends up to two emails and two SMS messages (an initial message plus a 24-hour follow-up reminder) to maximize response rates.
  2. Customer Feedback Page: When a customer clicks the link, they are taken to a branded landing page where they select whether they had a positive or negative experience.
  3. Positive Experience: The customer is redirected to your Google Business Profile review page (or another review site of your choice) to leave a public review.
  4. Negative Experience: The customer is redirected to a private feedback form. If completed, the results are emailed directly to your team so you can address concerns before they become public reviews.
  5. Analytics & Tracking: View request activity, response rates, and review outcomes in the Customer Portal under the Reviews section.

Pricing

Please contact your Account Executive, Specialist, or Support@Wolfpackadvising.com for pricing.

SMS Registration Requirement

To send review requests via SMS, your business must complete a one-time 10DLC registration. This is a carrier-mandated process that verifies your business identity and messaging use case. WolfPack handles this registration on your behalf as part of your onboarding.

 

For full details on what information is needed, see the SMS Registration Guide article.

Review Request Website Widget

If your website is hosted by WolfPack, we can install a review widget that displays your positive Google reviews directly on your site. The widget automatically filters out negative reviews, giving potential customers confidence in your services.

 

If your website is NOT hosted by WolfPack, no worries! The code lives within your Portal under your Reviews -> Widget tab.

Frequently Asked Questions

What is included in each review request?

Each request can include up to two emails and two SMS messages per contact: an initial message and a 24-hour follow-up reminder. You are only billed once per contact, per request.

 

Can I send review requests by email only, without SMS?

Yes! Email-only review requests are available if you prefer not to use SMS. However, we strongly recommend enabling SMS, as combined email + SMS significantly increases review response rates.

 

Is there an additional cost to activate review requests?

There is a one-time $149 setup fee, a $29/month flat rate, and a $0.25 per-request usage fee. See the pricing table above.

 

Can I choose which days review requests are sent?

Yes! You can configure which days of the week requests go out based on your business schedule.

 

What happens if a customer replies to an SMS?

Nothing at this time. These numbers are not configured to send or receive replies, and incoming messages are not actively monitored. However, if a customer does send an SMS reply, you will still be able to view their message in the system — you just won't be able to respond directly.

 

What if a customer wants to stop receiving review requests?

Customers can reply STOP to any SMS review request to immediately opt out. Twilio automatically handles this opt-out (along with keywords like UNSUBSCRIBE, CANCEL, END, or QUIT), sends a confirmation message, and blocks all future texts to that number. Customers can reply START at any time to re-subscribe, or HELP for support.

 

Can I customize the review request messages?

No. Review request messages use a standard template and cannot be customized. This is intentional to maintain your business's reputation, keep character counts within SMS guidelines (160 characters), and maintain high review response rates.

 

Where can I see my review request analytics?

Log in to the WolfPack Customer Portal and navigate to the Reviews section. There, you can view request activity, response rates, and results at both the company-wide and individual company levels. To view a specific request, click the Eye Icon on the right-hand side of any contact within the Requests tab.

Support

If you have questions about Review Requests or need help getting started, contact our team at support@wolfpackadvising.com.