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Website Edit Request Form

Submit A Website Edit Request To A Team Member

Need to update a team member, change a photo, or swap out some text? We have streamlined our process to ensure your requests go directly to our development team for the fastest possible turnaround.

Overview & Steps

  1. Fill out the form.

  2. Provide Details. To avoid back-and-forth emails, please be as specific as possible. 

  3. Check your email for a confirmation ticket.

Included vs. Add-On (Scope of Service)

Not sure if your request is covered by your monthly retainer? Use this "Cheat Sheet" to see how we categorize and bill tasks.

Category Included in Retainer [RETAINER] Add-On / Billable [ADD-ON]
Content Text updates, swapping images, changing existing links. Creating new landing pages, structural layout changes.
Technical Plugin updates, broken link fixes, standard troubleshooting. New API integrations, custom-coded features, new software add-ons.
Time Cap Any edit/fix taking less than 2 hours a quarter total. Any project or request requiring more than 2 hours a quarter.
 

 

Pro-Tips for Faster Turnaround

Want your edit done in 1 day? Follow these tips:

  • ❌ Vague: "Make the homepage look better."

  • ✅ Specific: "On the Homepage, replace the hero image with the attached file 'new-team.jpg' and change the headline to 'Voted #1 in Tampa'."

  • ❌ Multiple Threads: Sending 5 separate requests in 5 minutes.

  • ✅ Batched: If you have 5 small text changes, group them into a single request so we can knock them all out at once.

Frequently Asked Questions

What happens after I submit?

You will immediately receive an automated email confirming we have your request. Our system automatically creates a task for our development team. You will be notified again as soon as the work is complete.

Can I still just email you?

While our help desk email is monitored, all website requests will be directed back to this form. Our policy ensures that no request is lost in an inbox. By using the form, you provide the specific technical data and categorization our developers need to start working immediately. If it isn't in the system, it doesn't exist! To ensure your request is prioritized and tracked, please submit all edit requests to the above form.

What is the typical turnaround time?

  • Small Edits (Text/Images): 1-3 Business Days.

  • New Pages/Features: 3-5 Business Days (depending on complexity).

  • Urgent/Site Down: Please mark the priority as "Urgent" on the form.

Need Help?

If you are having trouble accessing the form or need to discuss a large project, please reply to your monthly maintenance report or book a call with your account manager.