Troubleshooting the CRM Chrome Extension

This article provides troubleshooting steps to resolve common issues with the CRM Chrome Extension, including loading errors, syncing problems, and Gmail integration settings.

The CRM Chrome Extension is a powerful tool that allows seamless integration with email accounts and enhanced functionality. However, you may sometimes experience unexpected issues such as parts of the extension not loading, errors in syncing data across devices, or automatic syncing with undesired Gmail addresses. Many of these issues are browser-related and can be resolved with a few targeted actions. This guide will walk you through the common troubleshooting steps to get your CRM Chrome Extension back up and running smoothly.

What to Do If Your Chrome Extension Doesn’t Load

When the Chrome Extension fails to load or is not fully functional, it’s often due to conflicts with other installed extensions or outdated settings. Here’s how to address it:

Turn Off Browser Extensions

Conflicting browser extensions are a common culprit for ActiveCampaign extension issues. To identify if another extension is interfering:

1. Disable extensions one by one to pinpoint the problematic extension.
2. For Chrome:
   • Go to “Menu” > “More tools” > “Extensions.”
   • Toggle off each extension individually and check if the CRM starts working after each disable.

By disabling extensions one at a time, you can identify which one is causing interference. Be sure to keep extensions updated to prevent similar issues in the future.

Remove and Reinstall the Chrome Extension

If disabling other extensions doesn’t fix the issue, try removing and reinstalling the ActiveCampaign Chrome Extension. This process often resolves residual issues caused by minor bugs:

1. Go to “Menu” > “More tools” > “Extensions.”
2. Locate the ActiveCampaign extension and click on “Remove.”
3. After removing it, reinstall the extension from the Chrome Web Store.

Once reinstalled, restart your browser and check if the issue has been resolved.

How to Exclude Gmail Addresses from Syncing in the Chrome Extension

By default, the CRM Chrome Extension automatically syncs with any Gmail address you use, which may cause unwanted data overlap if you use multiple Gmail accounts. To avoid syncing specific Gmail accounts with the CRM, follow these steps:

1. Open the CRM Chrome Extension popover from the browser address bar.
2. Click on the Settings gear icon.
3. Navigate to the Manage Emails section.
4. In the input field, enter the Gmail addresses you do NOT want to sync with ActiveCampaign.

This will ensure that only the desired Gmail accounts are actively synced, while others remain unaffected by the extension’s functionality.

What to Do If Your Data Isn’t Syncing Across Devices

If your data is not syncing as expected across devices, ensure that your Chrome settings allow synchronization. Here’s what to check:

• Chrome Profile Sync: Verify that you’re logged into the same Chrome profile on each device.
• Enable Sync in Settings: In Chrome’s settings, make sure sync is turned on for your profile. Go to “Menu” > “Settings” > “Turn on sync”.

Note that it can take up to 30 minutes for data to fully sync across devices, so allow some time after enabling sync for changes to reflect.

Contact WolfPack Advising Support Team

If the above steps do not resolve the issues you’re experiencing with the Chrome Extension, contact the WolfPack Advising  Support Team. They can provide specific troubleshooting steps for more complex issues and help ensure your extension is fully functional.

When contacting support, provide as much detail as possible, including screenshots, browser version, and a description of the issue, as this will help them assist you efficiently.

By following these troubleshooting steps, you should be able to resolve most issues with the CRM Chrome Extension, ensuring smooth and uninterrupted usage for your marketing needs. Remember, support is available if you need further assistance!