Granting WolfPack Advising Scheduling System Access

During the onboarding process, you must grant WolfPack Advising the necessary access to your system so we can set up and optimize your CRM integration effectively.

The steps to grant access will vary depending on the platform you use. Please follow the appropriate process for your system (e.g., Spectora or ISN).

If You’re Using ISN

If your business uses ISN (Inspection Support Network), WolfPack Advising will need access to your ISN account to perform CRM setup and data synchronization.

To do this, please create a new  WolfPack Advising user account and assign the appropriate privileges. WolfPack Advising should have its own login credentials and be added as a user with Administrator-level privileges to ensure we can complete setup efficiently.

• Follow ISN’s guide: “How to add a new user/inspector to your ISN.”

• Review the "Privilege Definitions" article to determine which permissions to grant.

During the onboarding process, you must grant WolfPack Advising access to your ISN. The first thing you need to do is make a new user by going through the procedures that are outlined in the help article from ISN.

Once WolfPack Advising has been created as a user, you can use the information in the ISN help article to determine what privileges our account will require for us to perform the functions of our responsibilities within your ISN. "Privilege Definitions"

The features we need access to include:

• The ability to create/modify email containers, templates, and events.
• Access to all reporting so we can download agent reports to upload to the CRM. There are multiple reports we need to pull from ISN in order to get a complete data set to give the CRM a foundation of agent/order data to start with.

If You’re Using Spectora

If your business uses Spectora, WolfPack Advising will connect and optimize your CRM setup through the Spectora Advanced platform.

We require clients to be on Spectora Advanced because it allows us to use webhook functionality — an automated data transfer system that securely and instantly syncs inspection data from Spectora into your CRM.

This connection ensures:

• Real-time data updates: Inspection and agent data flow automatically into your CRM without manual uploads.

• Improved accuracy: Reduces human error by eliminating manual data entry.

• Efficiency: Saves time and ensures your CRM always reflects the most up-to-date information.

• Scalability: Enables future automations and reporting enhancements as your business grows.

To allow WolfPack Advising to access your Spectora account for setup and ongoing support, please ensure our team has its own login credentials and is added as an Administrator. This allows us to perform essential setup, maintenance, and reporting tasks within your website dashboard.

Spectora Info Center — How To Add Users To Your Website
To add WolfPack Advising (or any additional user) to your Spectora website:

1. Log in to your Spectora website.

2. In the left menu, go to Users > Add New.

3. Under Add New User, enter their username and email address.

4. Scroll to Role and select Administrator.

5. Click Add New User.

We will receive an email from your website or Spectora Hosting to complete the account setup.

For full instructions, visit Spectora’s official article:
How To Add Users To Your Website — Spectora Info Center