Contact Limits

How to check your contact limit and what to do if you are reaching capacity

What Are Contact Limits?

Contact limits refer to the total number of unique contacts you can subscribe to your email lists in your CRM.

• What Counts Toward Your Contact Limit?
  Only contacts subscribed to your email lists are counted toward your contact limit. Contacts stored in your CRM but not actively subscribed to an email list will not count.

• Contact Limit Tiers
  Contact limits vary depending on your subscription tier. 

How To Check Your Contact Limit & Usage

To check your contact limit and current usage:

1. Log into the main admin account (this is the user account that cannot be deleted and is usually the one that initially signed up for WolfPack CRM).
2. Click on your user profile in the bottom left corner of the dashboard.
3. Here, you will see both your contact limit and the current number of active contacts.

You can find your current contact limit and usage by logging into the main admin account.

This is the user account without an option to delete it in your user's panel (no checkbox next to the username). This is also usually the person that initially signed up for your CRM with WolfPack.

Once logged in, you can click your user profile on the bottom left corner to see current usage and limits.

What To Do If You Are Approaching Your Contact Limit

If your contact count is nearing or exceeds your limit, ActiveCampaign will block email campaigns from being sent, including one-off mass emails and emails within automations. To manage your contacts and stay within your limit, you have the following options:

1. Remove Contacts from Your Email Lists

• Unsubscribe inactive contacts from your email lists to free up space within your contact limit.
• Note: Contacts subscribed to email lists are the ones counted toward your limit. Removing or unsubscribing these contacts reduces the total count used for billing purposes.

2. If you are on the Pro plan, you can use 1:1 emails to automate email campaigns without adding contacts to email lists.

• If you are on the Pro plan, you can use 1:1 email campaigns without needing to add contacts to email lists. This allows you to automate emails without affecting your contact limit.

3. Upgrade Your Contact Tier

• If your contact list is expanding due to growing business needs, you can upgrade your contact tier by reaching out to our support team.
• Contact us via email at support@wolfpackadvising.com or through HubSpot chat, and we’ll assist you with the upgrade process.
• After invoicing for the upgrade, your account will be updated to the new tier.

4. Address Bounced or Invalid Email Addresses

• We can assist in identifying and removing bounced or invalid email addresses from your CRM.
• Why are these emails flagged?
  • Bounced emails occur when the recipient's server rejects the email (e.g., due to a full inbox or invalid domain).
  • Invalid email addresses are ones that no longer exist or have formatting errors.
• We use NeverBounce to export and verify email lists. This process identifies invalid contacts, helping you maintain a cleaner, more efficient email database.
• Simply request this service, and we will invoice you for the credits used during the verification process.

You can also send an email to support@wolfpackadvising.com or send us a chat via Hubspot and we will assist you with the account upgrade.

What Happens When You Exceed Your Contact Limit?

Limitations When Adding New Contacts

The ability to add new contacts to your account varies based on the method you use. Here’s a breakdown of the different methods and their behavior when your account hits the contact cap:

1. Adding Contacts via API
   You can continue adding contacts using the CRM's API or through third-party integrations like ClickFunnels or Leadpages. This means that if you reach your limit, contacts added via API will still be processed.

2. Adding Contacts via the CRM's Forms
   Contacts submitting forms will still be added to your account, even if you’ve reached your limit.

3. Adding Contacts via Import
   If you are importing contacts through a CSV file, this function is disabled when you reach your limit. You will need to adjust your contact limit to import new contacts.

4. Adding Contacts via Admin Add
   Manual addition of contacts by clicking "New Contact" from the Contacts page is disabled once you hit the limit. You’ll need to either reduce your contacts or upgrade your limit to add contacts this way.

Campaign Creation and Sending Restrictions

The CRM restricts the ability to create and send campaigns if you exceed your contact limit. This includes any scheduled campaigns; they will not be sent until the contact count is reduced below the limit. When your contact count returns to an acceptable level, previously scheduled campaigns will automatically resume and be sent out.

• API Contact Additions
  Using the API, you have a small buffer (up to 10%) to exceed the contact limit before campaign creation and sending are disabled. If you anticipate needing this buffer, consider adjusting your contact limit to prevent disruptions.

Automations Will Pause at the Contact Limit

Automations are also impacted by contact limits. Once your limit is reached, automations will stop triggering for new contacts, although existing contacts within the automation will continue to progress.

• Email Steps in Automations
  For contacts who are actively in an automation when the limit is reached, emails scheduled in the automation will queue for up to 24 hours. If an email remains queued for longer than this period, it will not be sent.

By proactively managing your contact count, you can maintain uninterrupted access to the CRM's powerful marketing and automation tools.