How to check your contact limit and what to do if you are reaching capacity
What Are Contact Limits?
Contact limits refer to the total number of unique contacts you can subscribe to your email lists across your CRM.
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What Counts Toward Your Contact Limit?
Only contacts subscribed to your email lists are counted toward your contact limit. Contacts stored in your CRM but not actively subscribed to an email list will not count. -
Contact Limit Tiers
Contact limits vary depending on your subscription tier.
How To Check Your Contact Limit & Usage
To check your contact limit and current usage:
- Log into the main admin account (this is the user account that cannot be deleted and is usually the one that initially signed up for WolfPack CRM).
- Click on your user profile in the bottom left corner of the dashboard.
- Here, you will see both your contact limit and the current number of active contacts.
You can find your current contact limit and usage by logging into the main admin account.
This is the user account without an option to delete it in your user's panel (no checkbox next to the username). This is also usually the person that initially signed up for your CRM with WolfPack.
Once logged in, you can click your user profile on the bottom left corner to see current usage and limits.
What To Do If You Are Approaching Your Contact Limit
If your contact count is nearing or exceeds your limit, WolfPack will block mass emails from being sent. To manage your contacts and stay within your limit, you have the following options:
To assist you in managing the number of contacts in your account, you may choose one of the following recommendations:
1. Remove Contacts from Your Email Lists
- Unsubscribe or delete inactive contacts from your email lists to free up space within your contact limit.
- Note: Active contacts subscribed to email lists are the ones counted toward your limit. Removing or unsubscribing these contacts reduces the total count used for billing purposes.
2. In addition, if you are on the professional plan, you can use 1:1 emails to automate email campaigns without adding contacts to email lists.
- If you are on the Alpha Pro Plan, you can use 1:1 email campaigns without needing to add contacts to email lists. This allows you to automate emails without affecting your contact limit.
3. Upgrade Your Contact Tier
- If your contact list is expanding due to growing business needs, you can upgrade your contact tier by reaching out to our support team.
- Contact us via email at support@wolfpackadvising.com or through HubSpot chat, and we’ll assist you with the upgrade process.
- After invoicing for the upgrade, your account will be updated to the new tier.
4. Address Bounced or Invalid Email Addresses
- We can assist in identifying and removing bounced or invalid email addresses from your CRM.
- Why are these emails flagged?
- Bounced emails occur when the recipient's server rejects the email (e.g., due to a full inbox or invalid domain).
- Invalid email addresses are ones that no longer exist or have formatting errors.
- We use NeverBounce to export and verify email lists. This process identifies invalid contacts, helping you maintain a cleaner, more efficient email database.
- Simply request this service, and we will invoice you for the credits used during the verification process.
You can also send an email to support@wolfpackadvising.com or send us a chat via Hubspot and we will assist you with the account upgrade.
Why It’s Important to Monitor Your Contact Limits
Staying aware of your contact limits helps you avoid interruptions to your email campaigns. Additionally, managing bounced or invalid email addresses ensures better email deliverability and prevents issues when importing new contacts in the future.